T&Cs
The Highland Dancer®
Terms & Conditions
Welcome to The Highland Dancer®.
We are a small Scottish business creating handmade, personalised and made-to-order gifts, clothing and accessories. Every order is important to us, and we aim to make your shopping experience as enjoyable as possible.
Please take a few moments to read our Terms & Conditions before placing your order.
Our Products
a) Product Descriptions & Photography
We make every effort to ensure that all product descriptions, photographs and digital mock-ups accurately represent the items we sell.
Please note that colours may appear slightly different depending on your monitor, mobile device or screen settings. Minor variations in colour, texture or finish are part of the handmade process and do not constitute a fault.
b) Measurements & Sizing
Many of our products are personalised and manufactured according to the size selected when your order is placed.
It is the customer's responsibility to carefully check all measurements, product descriptions and size guides before ordering.
Unfortunately, we cannot accept returns, refunds or exchanges where an incorrect size has been ordered on personalised or made-to-order products, as these items are manufactured specifically for you and cannot be resold.
If you are unsure which size to choose, please contact us before ordering—we are always happy to help.
Personalised & Made-to-Order Products
Many of our products are handmade and personalised especially for you.
Please carefully check:
• Names
• Spellings
• Dates
• Colours
• Sizes
• Personalisation details
before placing your order.
If you are unsure about any part of your order, please contact us before purchasing.
Production Times
Most personalised and made-to-order products take approximately 3–4 weeks to manufacture before they are ready for dispatch.
During busy periods, production may take the full advertised timeframe.
Once completed, your order will be carefully packed and dispatched using your selected delivery service.
Delivery times begin after dispatch and are dependent on the postal service.
Personalised Orders
As personalised products are created specifically for you, they cannot be cancelled, refunded or exchanged once production has begun.
These products are manufactured to your individual requirements and cannot be resold.
This does not affect your statutory rights should an item arrive faulty, damaged or not as described.
Clothing & Shoe Sizes
Please check the size guides provided on each product page.
For our handmade clogs, please order using the EU shoe size and measure your feet where requested.
Unfortunately, personalised footwear and clothing cannot be exchanged or refunded if the incorrect size has been ordered.
If in doubt, please contact us before ordering.
Delivery Addresses & Special Requirements
Orders are manufactured and dispatched using the shipping address entered at checkout.
Please ensure your delivery address is correct before completing your purchase.
If your parcel is:
• required for a birthday
• required for Christmas
• required for a wedding
• required for a competition
• required by a specific date
• intended to be forwarded to another address
• intended to be forwarded to another country
please contact us before placing your order.
We are always happy to advise whether we can meet your required timescale.
We cannot accept responsibility for missed events, onward shipping arrangements or forwarding requirements that were not communicated before the order was placed.
Order Processing
a) Order Cancellation & Amendments
By placing an order you are entering into a legally binding contract.
In accordance with the Consumer Contracts Regulations 2013, personalised and custom-made products are exempt from the standard cancellation period once production has begun.
If production has not yet started we may, at our discretion, agree to amend or cancel an order.
Once production has started we are unable to cancel, refund or amend personalised products.
b) Prices
The price shown at checkout is the price you will pay.
Prices include VAT where applicable.
Should additional delivery charges apply due to remote locations or overseas destinations, we will contact you before dispatch.
c) Payment
Orders are processed only after full payment has been received.
We accept:
• Visa
• Mastercard
• Debit Cards
• PayPal
Payment details are securely encrypted.
d) Acceptance of Orders
We reserve the right to cancel an order where:
• Products become unavailable
• Products have been discontinued
• Delivery is not possible
• A pricing or technical error has occurred
• Circumstances beyond our reasonable control prevent fulfilment
Should this occur we will notify you as soon as reasonably possible.
Returns & Exchanges
Non-Personalised Products
Unused, non-personalised items may be returned within 30 days of receipt.
Items must be:
• unused
• in their original packaging
• suitable for resale
Refunds exclude postage unless agreed otherwise.
Personalised Products
Personalised or custom-made products cannot be returned, exchanged or refunded unless:
• they arrive damaged
• they are faulty
• they are not as described
This does not affect your statutory rights.
Faulty or Damaged Goods
Please notify us within 7 days of receiving your order if your item arrives damaged or faulty.
We may ask for photographs before arranging a replacement.
Returns Address
The Highland Dancer®
Gaidheal Design Studio
63B Castle Street
Port Bannatyne
Isle of Bute
PA20 0LZ
UK Delivery
All UK orders are sent using a tracked delivery service.
Please allow approximately 3–4 weeks (up to 28 days) for production and dispatch of personalised items.
Delivery normally takes an additional 2–3 working days after dispatch.
If your order has not arrived within 31 working days, please contact us and we will investigate immediately.
International Delivery
International customers are responsible for:
• customs charges
• import duties
• local taxes
These charges are determined by your own country.
Delivery times vary depending on destination.
Privacy
We are committed to protecting your privacy.
Your personal information is used only to fulfil your order and provide customer service in accordance with UK data protection legislation.
We never sell your personal information.
Contact Us
If you have any questions before ordering, please contact us.
We are always happy to help.
📧 dance@thehighlanddancer.co.uk
Thank You ❤️
The Highland Dancer® is a small Scottish family business built on creativity, craftsmanship and kindness.
Every order is designed, created and packed with care.
The overwhelming majority of our orders arrive exactly as planned, and we are incredibly grateful for the support of our customers around the world.
If, on the rare occasion, something doesn't go quite to plan, please get in touch. We will always do our very best to resolve any genuine issue quickly, fairly and professionally.
Thank you for supporting handmade, supporting British manufacturing and supporting a small Scottish business.
The Highland Dancer