How it all works at the HD HQ
What happens when you put an order into our Web Shop.
- We pick up your order the next day, record it and put into the production system.
- If any items need ordered then these items go on the order list.
- The designs are created and cut ready for pressing and put with the order.
- When all the items and the designs are ready we make them up on the press.
- When they are done, we photograph them.
- The items and the order when done are put on the finishing table to get ready to post.
- Before they are posted, they get fulfilled on the computer and you get an email telling you your order is ready to go.
- The post is then taken to the Post Office and its processed and on its way to you.
If you have any problems with your order...
We do not get many problems at all but of course from time to time we will!
We just hate it when it happens and we want to sort it out quickly so you are happy and the problem is resolved.
What to do if you have a problem…
- Just send us a PM on Facebook so we can find out what is wrong and start to fix the problem.
- Please try not to give us a bad review on Facebook or the shop as we will sort any problem that arises as we are here to help and want all our customers happy – but if you do give us a bad review, please come back and give us a good review after we have resolved the issue.
- We ARE HERE to HELP at all times so please just drop us a line to chat :D
Loyalty Rewards Program
Don't forget to sign up for our Loyalty Rewards Program and save up your points as you shop. There are many ways to save up your points :D
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The Highland Dancer
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